You can contact us through our official website, email, or customer service number listed in the contact section.

You can book directly through our website or contact our customer service team.

Yes, we recommend confirming your reservation at least 24 hours before departure to ensure all preparations are complete.

Changes to reservations depend on availability and our policies. Please contact customer service for further assistance.

We accept bank transfers, credit cards, and other methods specified under PT. Citra Samudera Inovasi.

Prices may be subject to taxes or additional fees, which will be detailed in the invoice.

Refunds are processed according to our cancellation policy and may take up to 14 business days.

Yes, but cancellation fees may apply depending on the timing and our policy. Please check our terms and conditions for details.

If a trip is canceled due to weather conditions or unforeseen circumstances, we will offer rescheduling or a refund according to our policy.

We recommend bringing comfortable clothing, sunscreen, sunglasses, a hat, and other personal items. Additional items may be required depending on the itinerary.

Late arrivals may result in a forfeited booking without a refund. Please arrive on time to avoid any issues.

Travel insurance is not included but is highly recommended. Customers are advised to arrange their own insurance before the trip.

Yes, we prioritize safety and comply with all necessary regulations. Our crew and guides are professionally trained to ensure a secure experience.

Some activities may have age restrictions for safety reasons. Please check with our team before booking.